FMCG distribution ยท Nairobi, Kenya
Keeping products moving. Keeping shelves stocked.
HSS Distributors moves fast-moving consumer goods (FMCG) to shops and trade customers across Nairobi and other towns.
Already an HSS outlet or agent? Sign in
Planned delivery routesOur vehicles run on planned routes, so each outlet is served on a predictable schedule.
HSS Distributors at a glance
- core FMCG categories in focus
- 5
- customer channels, from dukas to institutions
- 4
- path from order to delivery
- 6-step
- years of business experience behind our founder and chairman
- 45+
Who we are
Connecting brands to retailers across Kenya
We connect manufacturers and brand owners with the shops, wholesalers and other trade customers that serve Kenyan consumers.
Fast-moving goods only work if they are always on the shelf. A brand can have a great product and still lose sales if it is out of stock. A retailer can lose customers if a delivery is late. We exist to close that gap.
Our approach is simple. We meet real market needs, we keep our promises, and we grow one practical step at a time.
Our mission
Getting everyday products to the shelf, on time and in full.
What we do
Distribute
We take stock from suppliers and deliver it to retailers and trade customers in our coverage area.
Serve the shop
We take orders, fulfil them promptly and keep customer accounts clear and accurate.
Support the brand
We help principals reach more outlets, keep products visible and understand how their goods are selling.
Report back
We share market feedback, stock movement and customer insight with our suppliers.
What we distribute
The everyday goods shoppers buy again and again
Our focus is on fast-moving consumer goods across 5 categories, from pantry basics to personal care.
Food staples
Flour, cooking oil, rice, sugar, salt and other pantry basics.
Packaged foods
Biscuits, snacks, noodles, spreads and ready-to-use food items.
Beverages
Juices, soft drinks, bottled water and tea or coffee products.
Home care
Detergents, soap, cleaning products and household essentials.
Personal care
Toiletries, hygiene products and skin and hair care.
How we deliver
From order to delivery
Every order follows a clear path. This keeps customers informed and keeps errors low.
Order
The customer orders through our sales team, by phone or in the HSS outlet app. The order is recorded straight away.
Check
Stock availability and the customer's account are checked.
Pick and pack
Warehouse staff pick the goods and check them against the order.
Load and route
Goods are loaded onto vehicles in delivery-route order.
Deliver
The driver delivers, and the customer checks the goods and signs for them.
Invoice and follow-up
The invoice is issued, payment is tracked and any issue is resolved quickly.
Warehousing
Warehousing and stock control
Good distribution starts in the warehouse. Stock is received, counted and shelved by category. Fast sellers are kept close to the dispatch area. Older stock is moved out first, so goods do not expire on the shelf.
We count stock regularly and match it against records. Damaged or short-dated goods are flagged early and handled with the supplier. This protects both our customers and the brands we carry.
- Shelved by category
- Oldest stock out first
- Regular stock counts
- Short-dated goods flagged early
Delivery
Delivery and fleet
Reliable delivery is the heart of the business. Our vehicles run on planned routes so that each outlet is served on a predictable schedule. Routes are reviewed often, to cut travel time and fuel cost and to reach more customers in a day.
As we grow, we will add vehicles and extend routes to more towns. Goods are loaded and handled carefully, to reach the shop in good condition.
- Planned delivery routes
- A predictable schedule for every outlet
- Routes reviewed often
- Careful loading and handling
Where we operate
Nairobi is our hub
HSS Distributors is based in Nairobi and serves other towns across Kenya. Nairobi is our hub. From there we extend coverage step by step to towns where demand is growing and where retailers need a dependable supplier.
Growth plans
We plan to deepen coverage in Nairobi first, then move into other towns. As we grow, we will invest in warehousing, delivery vehicles and stock-tracking systems, add new brands and categories, and strengthen our field sales and merchandising support.
Who we serve
Dukas and kiosks
Duka and kiosk owners, neighbourhood shops and mini-markets.
Supermarkets
Supermarkets and larger retail outlets.
Wholesalers
Wholesalers and sub-distributors.
Institutions
Hotels, restaurants, schools and other institutions.
For retailers and trade customers
Stock your shop with HSS
From dukas and kiosks to supermarkets, wholesalers and institutions, HSS keeps the goods your customers buy every day on your shelves.
- Reliable supply of fast-moving products.
- Prompt delivery and responsive customer service.
- Clear accounts and straightforward ordering.
- A single supplier for a range of everyday goods.
- A friendly team that knows your shop.
Become an HSS outlet
Register online, or through an HSS sales agent when they visit your shop.
Register your shop
Sign up with your business details, KRA PIN and shop location, or ask an HSS sales agent to register you.
We approve your shop
Our team checks your details and confirms your account by SMS.
Order and track
Order from the catalogue in a few taps, pay with M-Pesa or on delivery, and track every order.
For manufacturers and brand owners
Reach more outlets through one partner
We help principals reach more outlets, keep products visible and understand how their goods are selling.
- Wider reach into Nairobi and other towns through one partner.
- Dependable order handling and timely delivery.
- Honest feedback on how products are performing in the market.
- Careful handling and fair presentation of your brand.
- Clear reporting on sales, stock and market trends.
Becoming a supplier partner
Manufacturers and brand owners who wish to work with us can expect a simple process.
Introduction
An introduction and discussion of the product range and market goals.
Agreement
Agreement on terms, pricing, stock arrangements and delivery.
Onboarding
Onboarding of products into our systems and warehouse.
Launch
Launch to our trade customers through our sales team.
Review
Regular reviews of performance and joint planning.
What guides us
Our values
Integrity
We do business honestly, openly and responsibly.
Quality and safety
Product quality, safe handling and customer confidence come first.
Reliability
We are consistent, we communicate clearly and we deliver on commitments.
Customer focus
We listen to what customers need and respond with practical, timely solutions.
Accountability
We look after resources carefully and keep responsibilities clear.
Continuous improvement
We keep refining our processes, skills and results.
Our promise